We accept secure cashless payments through credit cards and PayPal.

Yes. As soon as your payment is completed, you’ll receive an email confirmation with your order details. Please double-check your shipping address before placing your order to avoid delays.

Orders are processed within 3 business days. After that, delivery typically takes 7–12 business days, depending on your location.

Once your order ships, we’ll send you a tracking number by email. Use it to follow your delivery until it arrives at your doorstep.

To keep prices fair, we ship directly from our international supplier. This helps us avoid high U.S. warehouse costs and pass the savings on to you.

If you have not yet received a tracking number, email us at info@formfootwear.com as soon as possible. If your order has already shipped, it cannot be canceled.

Please email us first before sending anything back. We’ll give you return instructions and the correct return address.

• Returns must be sent outside the U.S., and customers are responsible for return shipping costs (unless the item is defective).
• Returns sent to the wrong address cannot be refunded.
• For hygiene reasons, some products (such as personal care or worn items) are non-returnable.

Unfortunately, no. Packages that are refused at delivery are not automatically returned to our facility, so we are unable to issue a refund. If you no longer want the item, please accept the delivery and follow our return process.

We currently offer standard U.S. sizing. If you're between sizes or need a wider fit, we recommend sizing up for more comfort.

Once an order is placed, we begin processing it quickly. If you need to update your shipping address, contact us at info@formfootwear.com as soon as possible. We cannot guarantee changes if the order has already shipped.

If your order is returned to us due to an incorrect or incomplete address, we’ll contact you to confirm updated details. Additional shipping fees may apply to re-send your package.

Yes. We use industry-standard SSL encryption and secure payment processors to protect your personal and payment information.